Learn about our Returns and Refunds policies.
Refund Policy
Our refund policy lasts 30 days. If dissatisfied with your purchase, please request a Return Merchandise Authorization (“RMA”) and ship the product, freight prepaid, back to Innolytics.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Furthermore, any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@ovocontrol.com or (888) 908-0853.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the address in the next section below.
Shipping
To return your product, you should mail your product to:
INNOLYTICS, LLC
72377 Magnesia Falls Drive
Rancho Mirage, CA 92270
Tel: (888) 908-0853
Fax: (760) 282-3080
Email: info@ovocontrol.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
